Jump to content
Hamer Fan Club Message Center
Sign in to follow this  
Thundersteel

Shipped an amp--buyer says it's DOA

Recommended Posts

I shipped my Marshal DSL50 via UPS a couple days ago. The buyer had it for ONE DAY and says it's DOA. He took it to his "amp tech," said the tubes are good, so send it back.

I tested the amp before I packed it, and it worked fine. I asked the buyer if he checked to see if the tubes were firmly seated, and to check the fuses. I also asked what type of cable he used to connect the speaker cabinet. I'm waiting for his response.

Something doesn't seem right to me.

Share this post


Link to post
Share on other sites

If he wants to send it back, it's buyer's remorse.

If he wanted a partial refund, he's a grifter.

  • Like 2

Share this post


Link to post
Share on other sites
36 minutes ago, MCChris said:

If he wants to send it back, it's buyer's remorse.

If he wanted a partial refund, he's a grifter.

There it is. 

Share this post


Link to post
Share on other sites

When you ship anything, you first make a video of yourself using the item.

"HELLO, it April 11, 2019.  I am about to ship this amplifier to John Smith of 127 Main Street Dipshit, MA.  I will demonstrate all aspects of the amplifier are functioning."

I then play through the amp and twist all the knobs and flip all the switches.  I send said video before I send the package and insist they acknowledge receipt of said video AND tell me if there are any concerns they would like to address prior to shipment. 

By doing so, the bar has been set the amp worked just fine before shipment.  

  • Like 1

Share this post


Link to post
Share on other sites
40 minutes ago, Studio Custom said:

When you ship anything, you first make a video of yourself using the item.

"HELLO, it April 11, 2019.  I am about to ship this amplifier to John Smith of 127 Main Street Dipshit, MA.  I will demonstrate all aspects of the amplifier are functioning."

I then play through the amp and twist all the knobs and flip all the switches.  I send said video before I send the package and insist they acknowledge receipt of said video AND tell me if there are any concerns they would like to address prior to shipment. 

By doing so, the bar has been set the amp worked just fine before shipment.  

If anyone needed that final nudge into the realm of never doing an internet gear deal again, read the above.

Some things in life should not require so much effort.

  • Like 7

Share this post


Link to post
Share on other sites

My wife just sold a vintage Hawaiian shirt to a guy who said she measured it wrong, he displayed it with a measurement, which did not match the description.... she took it back, and measured it, her original was correct. Buyers remorse... went right back.
 

This sux, am sorry for you.

Anything I buy, I figure it's gonna suck or be broke in shipping... but that protects me, in my mind, from anger...

 

 

  • Haha 1

Share this post


Link to post
Share on other sites

I was working from home yesterday. I saw one of those ubiquitous white Sprinter vans stop across the street in front of my neighbor's house.  The back door opened and the next thing I saw was a large box rolling out end over end.  Then the delivery guy came around from the side, picked up the box and carried it to the neighbor's front step, where he stopped and threw the box 3-4 feet onto the porch.  Looked like he had to put some effort into it.

I'm surprised anything arrives unbroken anymore.

  • Like 1
  • Sad 2

Share this post


Link to post
Share on other sites

If the amp comes back packed well and has no damage, crank it up and see for yourself.  It it works then it is like Chris said, buyer's remorse. 

 

Just to be sure... did you include a power cable? :)

  • Like 1

Share this post


Link to post
Share on other sites

Ugh. That really sucks. Seems kinda amazing that his "amp tech" was available to check out an amp on such short notice. Something doesn't smell right.

  • Like 1

Share this post


Link to post
Share on other sites

C'mon...who here DOESN'T have their own personal "amp tech" on call 24/7?

  • Like 5
  • Haha 4

Share this post


Link to post
Share on other sites
Posted (edited)

On call?  I have someone who lives onsite.  You know, in case I buy an amp from Thundersteel. 😀

Edited by scottcald
  • Like 1
  • Haha 5

Share this post


Link to post
Share on other sites
6 hours ago, scottcald said:

On call?  I have someone who lives onsite.  You know, in case I buy an amp from Thundersteel. 😀

I have you know that the Swart amp I sold arrived safe and sound!  🙃

  • Like 1
  • Haha 1

Share this post


Link to post
Share on other sites

I heard back from the buyer. His "amp tech" (or "guitar tech," which he uses interchangeably) said he "tested" all the tubes, and said they were fine, and "it has something more seriously wrong." He also said one of the fuses (didn't say which one) was bad. The buyer also sent a video showing the amp was on, but no sound.

I suggested he swap ALL the tubes to see what happens, as a bad tube is more than likely the problem (I'm hoping, anyway).

I asked Reverb staff how to proceed, and said if I give a refund, to wait until the amp is shipped back to me before I give it.

I"ve shipped amps and guitars before without incident, so I suppose a glitch can happen once in a while.

Share this post


Link to post
Share on other sites
9 hours ago, cmatthes said:

C'mon...who here DOESN'T have their own personal "amp tech" on call 24/7?

Oh yah, and it's always 'my' amp tech or guitar tech.  Like the tech's a piece of their property or something...

  • Haha 2

Share this post


Link to post
Share on other sites
1 hour ago, SSII x 2 said:

Oh yah, and it's always 'my' amp tech or guitar tech.  Like the tech's a piece of their property or something...

The real high rollers have luthiers.

96Nnt3b.png

  • Haha 2

Share this post


Link to post
Share on other sites
4 hours ago, SSII x 2 said:

Oh yah, and it's always 'my' amp tech or guitar tech.  Like the tech's a piece of their property or something...

Yep.  I've been on The Gear Page before and seen that with my own eyes!  :D 

  • Haha 1

Share this post


Link to post
Share on other sites

How much does a "personal luthier" make?  "My amp tech" could be someone's official job title.   Some rich lawyer or doctor might have someone on his payroll.  You guys should not be so quick to assume someone is not being truthful when they talk about their repair staff. 

  • Haha 1

Share this post


Link to post
Share on other sites

Good news. I received an email from Reverb, and they will cover the cost of repairs. 

  • Like 8

Share this post


Link to post
Share on other sites

cool. Glad they understood the big picture of both sides being happy.  

Share this post


Link to post
Share on other sites
18 hours ago, Steve Haynie said:

How much does a "personal luthier" make? 

The personal luthiers at Guitar Center make $10.00/hour. 

I was exploring "side hustles".

  • Like 1
  • Haha 1

Share this post


Link to post
Share on other sites
On 4/12/2019 at 12:58 AM, cmatthes said:

C'mon...who here DOESN'T have their own personal "amp tech" on call 24/7?

I do. It's me. 

I just never tell em that. 

  • Haha 2

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

×
×
  • Create New...