Hey Brownsound, did you buy this from an authorized Gibson dealer? Was it offered as "new" ? Did you buy it "sight un seen" over the web or over the phone?
I would suggest to you that if the guitar was sold with such an obvious manufacturing issue, the probablity of it having other issues that you have not yet discovered is fairly high. And the probability of it being reworked to "perfect as new" condition is fairly low.
I bought a new Gibson Blueshawk over the web/phone about 8 years ago from an authorized dealer. When it arrived it had a bridge that was positioned about 1/4 inch short and a gorgeous thumbprint underneath the clearcoat. The dealer, Wichita Band, was absolutely fantastic about taking care of the situation. Told me to box it back up, send it back to them and they sent me a new one that they closely inspected and it arrived without any issues. And they even did the little things right, like they covered the cost of return shipment and put a couple of sets of new strings in the case compartment.
Sooooo........if you bought it from a dealer as a new guitar, get your money back, send the guitar back, and continue your tone quest elsewhere.
Never try to teach a pig to sing. You will only waste your time and frustrate the pig.
Noonan