Like I said on my custom order form Acoustic Axis...great guitar, great price, terrible customer service. They won't rip you off, they just have poor followup. If you want the best price, they're hard to beat. If you want a "warm fuzzy" relationship with your dealer, look elsewhere.
Maybe it was the pressure of opening a new store or the fact he wasn't making much money on my custom order but Steve at AA became increasingly difficult to deal with. He was dropping F bombs by the time our deal was over. He owuld tell me to call him for status on the order then forget to call Hamer...that happened several times. I got the best deal/lowest price going through them based on conversations with others on their custom order prices, if price is all you care about. Next time I'll pay extra$ for quality service instead of letting price dictate my decision. For the record, the guitar did arrive as ordered and in timely fashion after all was said and done.