HFC Detectives needed - missing PS Guitar!

[cynic]

On 3/25/2024 at 6:15 AM, ARM OF HAMER said:

                                               Lets face it ALL shipping sucks these days, if it's not the cost it is the carelessness of the service or both........................my daughter just bought a 4K+ computer and it arrived with the monitor completely shattered. Glass everywhere when she opened it......................thanks UPS. Now she gets to wait another 5-6 business days for a replacement. UPS isn't the one covering the cost or bearing the responsibility for the damaged unit Best Buy is. Hopefully this new one will make it here in one piece.

Makes sense UPS would have no liability here.  Best Buy likely operates with their own insurance policies in place that cover shipped items so they wouldn't have purchased any additional through UPS.  I worked as a mail carrier for USPS for nearly a year because I'd always wondered how the sausage was made.  In nearly every case of something being damaged it was due to poor packing.  I did see some gross examples of how things are handled, but proper packing goes a LONG way to defeat the majority of it.  Did Best Buy open and inspect the monitor prior to shipping?  If not there's really no way of knowing the monitor was intact when UPS picked it up.

[ARM OF HAMER]

8 hours ago, cynic said:

Makes sense UPS would have no liability here.  Best Buy likely operates with their own insurance policies in place that cover shipped items so they wouldn't have purchased any additional through UPS.  I worked as a mail carrier for USPS for nearly a year because I'd always wondered how the sausage was made.  In nearly every case of something being damaged it was due to poor packing.  I did see some gross examples of how things are handled, but proper packing goes a LONG way to defeat the majority of it.  Did Best Buy open and inspect the monitor prior to shipping?  If not there's really no way of knowing the monitor was intact when UPS picked it up.

                          Very true I have friends that work for both the USPS and UPS.................. I saw it when she opened the box and there was almost nothing as far as packaging protection, not how I would have shipped it.  And another point you brought up was it damaged before they shipped it out at Best Buy? There was a direct hit on the front bottom corner of the box, it was hit or dropped hard enough that it bent the bottom metal frame of the computer. Could it have left that way from Best Buy?, possible they ship many things out in a day so could they have missed it???? I guess we won't ever know. Good news is BB returned her cash to her account and I personally went and picked up another one for her from BB and delivered it to her myself, 100% intact and working fine. Thanks Dad!