Not a human left at Ebay

[Dutchman]

I bought a Telecaster pickguard a couple weeks ago. It did not fit so I retyrned it. It came from the USA so I thought I'd be dealing with an english speaking seller. Nope! Chinese! 

So I get a refund gift certificate that has to be ok'd by the seller. This is all new shit ebay is doing. He doesn't understand and tells me to just keep it. I had already returned it. Now the money is tied up and there's nothing but AI to talk to and they just hang up because they don't understand. This lesson cost me a little money. First why did it not go back to PayPal? I dud not choose a gift certificate. Second there is not 1 person at the help center. So I'm screwed. BEWARE!!!! EBAY IS NO LONGER A GOOD PLACE TO DO BUSINESS!!! 

[Victor (Fret Friend)]

Put in a complaint: I guarantee eBay will refund you. You may have to wait a few days before you can involve eBay but stick with it. That’s said, this scenario always sucks balls 🤷‍♂️

[ARM OF HAMER]

20 hours ago, Dutchman said:

I bought a Telecaster pickguard a couple weeks ago. It did not fit so I retyrned it. It came from the USA so I thought I'd be dealing with an english speaking seller. Nope! Chinese! 

So I get a refund gift certificate that has to be ok'd by the seller. This is all new shit ebay is doing. He doesn't understand and tells me to just keep it. I had already returned it. Now the money is tied up and there's nothing but AI to talk to and they just hang up because they don't understand. This lesson cost me a little money. First why did it not go back to PayPal? I dud not choose a gift certificate. Second there is not 1 person at the help center. So I'm screwed. BEWARE!!!! EBAY IS NO LONGER A GOOD PLACE TO DO BUSINESS!!! 

                                              Unfortunately it has been that way for quite some time now, wasn't aware of that issue but then I haven't had to return anything................yet.

[Dave Scepter]

I've been using eBay for years and have thousands of transactions and have never had a single issue with returns... when I shop, I first check if "The item is covered by the Ebay money back guarantee" (regardless if the seller says no returns)... and if I have an issue, I first try to work it out with the seller explaining exactly what's wrong and kindly asking how can we resolve this issue? "so I have a paper trail"... and if we can't resolve the issue ourselves, then I contact an ebay representative "bypassing all the AI crap"... I just recently "within the last couple of days" received a refund for a vintage Harman kardon turntable that I recently purchased that the seller did not pack safely and was damaged during shipping... also kept the turntable due to the seller not responding back regarding the return shipping

Edited 23 hours ago by Dave Scepter

[Dutchman]

4 hours ago, Dave Scepter said:

I've been using eBay for years and have thousands of transactions and have never had a single issue with returns... when I shop, I first check if "The item is covered by the Ebay money back guarantee" (regardless if the seller says no returns)... and if I have an issue, I first try to work it out with the seller explaining exactly what's wrong and kindly asking how can we resolve this issue? "so I have a paper trail"... and if we can't resolve the issue ourselves, then I contact an ebay representative "bypassing all the AI crap"... I just recently "within the last couple of days" received a refund for a vintage Harman kardon turntable that I recently purchased that the seller did not pack safely and was damaged during shipping... also kept the turntable due to the seller not responding back regarding the return shipping

I am in contact with the seller. He doesn't understand the new program either. The money is sitting in a ebay gift card now and i have that number. Ebay will not let me spend the gift card till the seller sends me a code authorizing the gift card. Complicating things is the seller speakes no english. But sells out of a wharehouse in the midwest. And he does take returns. It's all good up to him emailing the code. He sent the money back and ebay pit it in a card. It's just frustrating. They used to return it to my Credit card. But this is some new policy.

[Dave Scepter]

1 hour ago, Dutchman said:

I am in contact with the seller. He doesn't understand the new program either. The money is sitting in a ebay gift card now and i have that number. Ebay will not let me spend the gift card till the seller sends me a code authorizing the gift card. Complicating things is the seller speakes no english. But sells out of a wharehouse in the midwest. And he does take returns. It's all good up to him emailing the code. He sent the money back and ebay pit it in a card. It's just frustrating. They used to return it to my Credit card. But this is some new policy.

So weird, I've never heard of a "gift card" return policy 🤔