Reverb.com Setting up an account?

[tomteriffic]

Due to the overwhelming response here to the guitars I have for sale, I'm considering setting up a Reverb store/account/whatever.

What do I need to know?  Payment methods? (I can't take credit cards in the conventional sense), Listing details?  Buyer/seller protections?  Hell, I don't even know the right questions to ask.

Edjimicate me, please.

[Jeff R]

My experiences with Reverb have been excellent so far and I'll go Reverb over eBay in a heartbeat. Interest/fees are cheaper. You don't need to be able to process a credit card, they do that for you and remit the payment to you. I've been cool with the turnaround times, considering I can't tell you "expect this long" with emphasis on "long," so that's good. I'd have to go through our store transactions to give you a more accurate time/turn expectation. As far as protections, I think there is a third-party moderator that oversees all the back-and-forth, Q&As. I'd say put something on there on there that's cheap as a litmus test, but I think you'll be pleased. If you allow offers on gear versus non-negotiable on price, you will get some offers that are so lowball you'd swear people are testing your intelligence. I usually use that as an opp to make a counter offer that still treats me well and I've had subsequent good fortune there.

 

[tommy p]

My experience is very similar to Jeff's.  I found it easy to set up my account, the fees to be much less than eBay, but the time to sell a bit longer which is to be expected with lesser reach.  I also priced my items high and slowly brought them down over time.  Like Jeff, I did get CRAZY lowball offers on literally every item I listed.  One guy was really pissed off that I wouldn't take his offer on a certain guitar and must have sent me 10 angry/nutty messages about how I was an idiot and would never get what I was asking (which I did - it just took a few weeks).

Edited to add:  their customer service using the Chat feature is really impressive - probably the best I've ever experienced.

[hamerhead]

Just made my second buy on Reverb, haven't sold anything yet. So far so good. I like that you interact with the seller who has a name, not a handle.

[DaveL]

 

One suggestion... just because they have an "I'm ok, you're ok" easy going vibe there, does not mean it's 100% safe...    their buyer protections particularly if you use their checkout are far less than ebay, paypal etc...  Be very careful with any items listed as "as is no returns"    if it has an undisclosed issue, the final arbiter will probably be a 20 something hipster,  who may or may not see things your way.    

 

 

 

[velorush]

The only thing I'll add is that I set up an account there some time ago to sell an amp (called Why Wise Ed?  - a bit of a play on a Rush song title).  It sold here first so I deleted the listing prior to publishing on the site. I quickly received an email from a real person who was concerned I'd found the interface difficult to operate / navigate and offering any and all help necessary to make my experience better.  Seemed more user-oriented than eBay ever was, even in its earliest days.

[ARM OF HAMER]

                                                  Bought a couple of things there w/o any issues................... both sellers were great and did accept reasonable offers................lowballing is a waste of your time and the sellers so.................

[mc2]

Reverb has been OK. I've bought and sold on it, without encountering and real mega-aholes yet.

But I definitely would say you do not get as much exposure there as a n EBAY....but you do seem to hit more of your target audience.

They also have some shipping discounts built i to the Reverb checkout, should you decide to ship that way.

If you already have a PayPal account, you can link that right up to your Reverb account the same as if it was EBAY.

ONE WEIRD PAYPAL/EBAY/REVERB GLITCH......THIS IS WACKY:. So, I happened to biy a set of Steinberger tuners on EBAY a couple weeks back. I also spotted another set on Reverb within the same hour and snagged those as well. I looked and it was different seller names and photos. I paid the next day on Reverb. I looked later that day and had trouble finding my EBAY Steinberger purchase but it freezes nally popped up. It said I had already paid. I had paid some other EBAY purchases that day, so I figured it must've been in that batch of auto-pays.

My Reverb set arrived a few days later. About a week after that I got a notice from the EBAY seller that he cancelled my Steinberger Tuners purchase without any email or reason or refund....which sort of pissed me off. So, for the first tim, I left someone negative feedback The n xt day I got an appologetic email from the seller saying he cancelled it by mistake and would ship them out. A few days later, I get a rude email from him calling me a lier, saying I didn't pay for them. So, I logged into EBAY, found my PayPal "paid" receipt for the listing and sent it to him. He said sorry. Then he emails back that he had sold the tuners already and had no more.

Just as I am about to get pissed off, he emails saying he just realized that I bought the tuners on Reverb......and he had listed them on BOTH Reverb and EBAY....under two different Seller IDs!!!!!!  Confusing. But....both his accounts are linked to THE SAME PAYPAL ACCOUNT. 

So......apparently, when you do that...and someone buys BOTH your same items on BOTH sites (EBAY and PAYPAL) and pays for ONE of the items....PAYPAL automatically lists BOTH purchases as PAID before you pay for the other one!!  Wacky. 

Because of this, I thought he screwed me and didn't issue a r fund on my second set of tuners, lited as "paid" on my EBAY account. He thought I was lying because it said I didn't pay formthe second set on his end. So we both left each other negative feedback before we figured out what had happened.

Now....we have both spent the last week and multiple phone calls to the EBAY and PayPal jackasses....who keep telling us they will remove the negs and then never do. They a,so said it was the first time they ever had that happen.

How is that for a freak occurance?

[ARM OF HAMER]

                                                                       That  IS FREAKY......................something to be aware of for sure.

[Caddie]

Oh my, Its as if PayPal and eBay and Reverb are run by witches.

[ARM OF HAMER]

32 minutes ago, Caddie said:

Oh my, Its as if PayPal and eBay and Reverb are run by witches.

                                  Thats just plain silly....................... why would you think that?