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I think I would have to disagree. How would the buyer (me) know that's the UPS policy when buying anything? There is no place I can find on the UPS website that tells you if you add the yearly UPS My Choice to your account that you void any insurance claims on incoming deliveries. Trust me, I have searched and even called UPS multiple times to research this for my protection in this dispute. Not one UPS rep or supervisor could tell me where it is posted on their website. (This could be a class-action suit!) Ultimately, I feel it falls on the shipper to know the UPS guidelines before shipping as they purchase the insurance, not me.

Not really anyone’s fault, however, if someone has to be at fault (there always has to be), that would be you since your account was the voiding issue. what an absolutely crap thing for UPS to do. Life is turning into a law firm induced cluster. This is not the sellers fault, you should have the cc take it up with ups if that’s even possible.

As an aside, my wife and I have fallen in love with Pirateship.com for shipping stuff for our businesses via UPS. One of the big reasons is PS's in-house insurance via InsureShield. It's $1 per $100 of insurance (cheaper than UPS on high dollar items), and PirateShip's VERY DEEP discounts for UPS easily cover InsureShield without eating up all your savings. Most importantly, when UPS managed to lose a very custom $600 set of Carondelets I wound a good friend and client this summer, InsureShield paid out the loss 100 percent, within 24 hours of my filing the claim, and with ZERO disputes, issues or hassles.

Steve, you don't have to delete it. You can just ask the shipper (if its a small shop or private person) to make it has 'Signature required' on the delivery. That fixes this 'Insurance cancellation quirk' in the system.

Thank you for the warning. UPS My Choice membership just got deleted from my account!

As many dislike Reverb and Ebay, they do have a great refund policy. They require the seller to pay for return shipping and send a label for any damaged/not as described items. No questions asked. I've never had an issue with them. There is something to paying a few more bucks for that security.

As best I can tell, the only outlet with the Gotoh 510TS-FE1 in stock is Sweetwater at $159.99 (significantly cheaper but out of stock everywhere else I've checked). Sweetwater also has the Gotoh EV510T-FE in stock (and more to the point, on sale) for $97.49. As I understand it, the "TS" description details a "steel block." The EV510T-FE description details a "Chromium Molybdenum block." I'm familiar with Chromoly steel in stuff like piston rings and bicycles, but would the difference in these two trems be worth $60? I do note the difference in the base plates and "traditional aesthetics" of the 510TS-FE1 are of no concern at all. The 510TS-FE1 The EV510T-FE1 If it matters, this would be intended for the partscaster I'm working on and what I am trying to remedy is the stupid wobbly trem arm in the OEM tremolo. I will say (OTOH) I have remedied this on stock Fender two-points with a Callaham Enhanced Block mounted to the stock base plate. That's only $71 but another $20 for the arm puts it right at the price of the Gotoh EV - more considering shipping from Sweetwater is free. Thanks.

That sucks dude. I feel for you. I went through a similar situation this Summer with a Fender Super Sonic. Major difference was shipping by FedX and I bought mine on Reverb. FedX told me to pound sand. Reverb gave me my money back.

No idea what will happen, but sure sorry to hear this!

This is a new one and not a good one. Saw this dude in a 3-piece blues band with a Fender Vibro King. He was just killing it. Huge, what a tone! So, I had to try a Fender Vibro King amplifier. I found a really clean one. They were willing to pack it and ship it. It's a big-ass heavy amp. I made sure they had to include insurance, if something went wrong. They agreed. OK, deal done. They shipped it by UPS. It was about 80lbs. Well, as you are probably guessing... it broke. It was packed pretty well, not up to my MOBW (Master of Bubble Wrap) standards, but decent. Something internal got damaged. Checked all the usual stuff, tubes, cables, etc. No dice. The box had some big, visual damage. It definitely got beat up. So, I called them and they said; "yes, we did get the insurance and it should be fine." But, NO REFUND yet. I did my part for UPS when requested, took all the pics, showed the packing etc and submitted the info to UPS Claims for the seller. Not much else I can do for now. Waiting, waiting, waiting. I get a message back from the seller. "Uh, UPS is denying the insurance claim because... YOU have 'UPS My Choice' on your UPS account." Now, many of you probably have this on your account. You pay a few bucks a year to allow free options for delivery like hold at UPS store etc. Well, if you have this on your account, Insurance is voided, no questions, all shipper insurance is invalid due to the possibility of theft during delivery changes. They don't tell you this or as I checked, there is NO mention of this anywhere on the UPS website. The shipper paid for the insurance, but they were not notified that the recipient has UPS My Choice activated on their end. They had no idea that their insurance would be invalid. They tried to escalate this, but no good. No other avenue to fight it. UPS told them, the only way to over-ride the UPS My Choice is to require a Signature or Select the No Delivery Changes button. The seller now doesn't want to take it back or refund me and is blaming ME for the insurance issue. WTF???? Here's where we are. I paid with my VISA, so I filed a dispute. VISA refunded me. I submitted all my info for the dispute. This should be cut and dry. The item I received was damaged and not working. That should be enough for me to keep my refund. Their claim on blaming me for the insurance issue is a totally separate thing and that's their problem, not mine. I will follow up when I get the final determination (any day now) but I feel I am in the right here. ernie P.S. Here's a question for you all... What do think will happen to the amp? I originally paid $1,400 for it with shipping/Insurance. So, he already paid $270 for shipping out of that plus the 3% VISA fee. It weighs 80lbs and is in a BIG, oversized box. Return shipping would be another $270. Add to that the cost to have a tech repair it. Do you think the seller will chalk-it-up as a loss and let me keep it or send a label for return? I surely (Don't call me Shirley) don't think my VISA will make me pay for shipping it back, do you? Thoughts?

I sit a 12AX7 on top of my modeler du jour and man it sounds great! 🤣 It's like anything else, it depends on how it's done and what you're looking for.

Limited edition.....

I'm down to 2 these days:

No worries! Thank you for replying, I appreciate the info; I think my PayPal is just tied to my bank account (not a credit card) so I might not have had the option to get the charge back if I had used F&F, so that detail is important. Glad you got it sorted, interested to hear what happened to the seller.

I've been using eBay for years and have thousands of transactions and have never had a single issue with returns... when I shop, I first check if "The item is covered by the Ebay money back guarantee" (regardless if the seller says no returns)... and if I have an issue, I first try to work it out with the seller explaining exactly what's wrong and kindly asking how can we resolve this issue? "so I have a paper trail"... and if we can't resolve the issue ourselves, then I contact an ebay representative "bypassing all the AI crap"... I just recently "within the last couple of days" received a refund for a vintage Harman kardon turntable that I recently purchased that the seller did not pack safely and was damaged during shipping... also kept the turntable due to the seller not responding back regarding the return shipping

Unfortunately it has been that way for quite some time now, wasn't aware of that issue but then I haven't had to return anything................yet.

I’m in!

I sometimes run a Syn2 system in the loop of a Tone King Imperial. Gives me IR options rather than cab cloning, and you get a tasty reverb and tremolo to boot.

Maybe we can get a HFC South dinner together for Saturday evening. I know some really great "under the radar" restaurants!

Geoff, sorry, didn't see this response. It was PayPal. I sent them a message, but their terms state that basically if you use F&F, they basically give you no recourse, so I disputed the charge with the credit card company. They did credit me back.

Batmobile guitar is sold! Come get 'em, my friends, I know you'll love 'em!

Very sad to see this. I met Matt during one of the old open houses. What a soulful person and player, just full of positive energy, talent and flow. Gone too soon. RIP

Just getting around to this, but I finally remembered to buy the Xmas trees and used them this weekend. Spectacular results. They were much more comfortable and provided orders of magnitude better isolation. Caveat: they did not improve my playing but they did let me hear the clams much more clearly. Thank you @geoff_hartwell!

I wish I could remember the original 11 (12)? albums I got back in the day. On the other hand it would probably be very embarrassing.