Hamer Support doesn't answer!!!!

[zorrow]

I don't know... I've always get answers and goodies from them... and even Jol called me once!

Teachers pet!

B

...but seriously what did he call you??

"Leave me alone about those paddle-head Vectors already!!" lol

Yeah... exactly! This was my post here when he called: http://www.hamerfanclub.com/forums/index.p...st&p=215524

The funny thing is that it was Hamer customer service who asked me if I wanted Jol to call me. I was like "yeah, sure!", so I gave them my number and thought it was going to stop there... but the guy did call!

[Gino]

Had contact with Hamer's support (Andy Schlosser) back in 2006 when in the process of purchasing my FM Special on evilbay.

Andy was very quick and polite in getting me the production date upon receiving the SN and even send a 'goody bag' (DVD, T-Shirt, picks) my way !! Dig this: I was inquiring about a used instrument somewhere on the other side of the planet and they went out of their way to actually spend money for oversea's postage!

How cool is that ?!

So, I guess they DO like Germans at Hamer ... Maybe back from the days when Frank Untermeyer would deliver guitars to shops in Germany by hand...

[serial]

I would agree that this isn't something that their CS could answer. Jem is correct that it is 200 or more (I'd think easily more than that even). I have a few good chunks of production info including some of the Cali-era stuff and there are a bunch of runs of the flamebodied ones out there. That being said, Cmatthes is correct that the factory records aren't always very detailed more than serial number-sometimes that's all that is listed. I know that the log of four digit instruments that I have is more complete than the factory log books are-I have a lot of stuff that predates their recordkeeping altogether. It would easily take days to go through the many log books (you're talking maybe 25,000 instruments in no model order whatsoever) for that time period and even then, it wouldn't be possible to be accurate. I have very complete early records, but after the early 80s they're a little spotty here and there.

[specialk]

A year or two ago I emailed Hamer about something or other, probably some goofball question. Frank was really prompt about getting me the answer and sent some Hamer goodies my way.

I was a nobody to them, never having bought a new Hamer, and they took the time to do me right. Pretty damn good in my book....

[jisham]

Maybe Hamer CS could've at least replied with a "we don't know, sorry" or something. I'm with McChris that not answering at all is kind of odd in this day and age. YMMV.

[cmatthes]

Maybe Hamer CS could've at least replied with a "we don't know, sorry" or something. I'm with McChris that not answering at all is kind of odd in this day and age. YMMV.

While I agree that some answer is better than none in almost every case, there is a HUGE amount of correspondence coming in the door up there, between voice mails, emails, the random letter, etc. I'm sure that this sort of question is not able to be a priority, much like the frequent "how much is my guitar worth?" inquiries.

[harry65]

Maybe Hamer CS could've at least replied with a "we don't know, sorry" or something. I'm with McChris that not answering at all is kind of odd in this day and age. YMMV.

totally agree , at least respond with "sorry, don't know or have access to those records" .......................

[MCChris]

totally agree , at least respond with "sorry, don't know or have access to those records" .......................

If it's true that they're inundated with inquiries to the point where some of them go unanswered, perhaps it's time to hire an intern.

[proxmax]

Maybe Hamer CS could've at least replied with a "we don't know, sorry" or something. I'm with McChris that not answering at all is kind of odd in this day and age. YMMV.

agree many times - my saying!

this kind of behavior ruined more than one company.

i run my own business - i can't allow myself similar....

my question was not any trivia.

they should know about sales, when they pay taxes.

i'm sure they do it correctly.

there are more serious collectors than lady scary, devnor and me

being interested in that answer.

this "sort" of question may be not interesting for the public, but

surely for me and others.

it is arrogant and discrediting to ignore s.o. interests,

specially when you live from their money!

thx

[jwhitcomb3]

totally agree , at least respond with "sorry, don't know or have access to those records" .......................

If it's true that they're inundated with inquiries to the point where some of them go unanswered, perhaps it's time to hire an intern.

I wouldn't want prices of new Hamers even going up a penny because they had to hire an intern to answer trivia questions.

Some high maintenance customers aren't worth keeping.

-Jonathan

[MCChris]

I wouldn't want prices of new Hamers even going up a penny because they had to hire an intern to answer trivia questions.

Some high maintenance customers aren't worth keeping.

-Jonathan

Ever heard of a part-time, unpaid intern?

[proxmax]

I wouldn't want prices of new Hamers even going up a penny because they had to hire an intern to answer trivia questions.

you don't have to spend any money when the company doesn't exist any longer!

[jwhitcomb3]

I wouldn't want prices of new Hamers even going up a penny because they had to hire an intern to answer trivia questions.

Some high maintenance customers aren't worth keeping.

-Jonathan

Ever heard of a part-time, unpaid intern?

Last I'd heard, Fender pays their interns. Have you heard differently?

[Devnor]

It's difficult for them to even acknowledge the Californian model; much less know anything about it.

[MCChris]

Last I'd heard, Fender pays their interns. Have you heard differently?

Well if Fender doesn't want the prices of Hamers going up a penny in the interest of answering customer inquiries, perhaps it's time for that monolithic corporation to explore the unpaid approach.

That said, I'm quite confident they can afford a single intern, so your fears of a price increase for that reason are unfounded.

[jwhitcomb3]

Last I'd heard, Fender pays their interns. Have you heard differently?

Well if Fender doesn't want the prices of Hamers going up a penny in the interest of answering customer inquiries, perhaps it's time for that monolithic corporation to explore the unpaid approach.

That said, I'm quite confident they can afford a single intern, so your fears of a price increase for that reason are unfounded.

Why don't you email customer service and suggest it to them?

[jisham]

LOL. I still say they should've responded with something; it can't take that long to write "I don't know" if that's the case.

[cmatthes]

We're really beating this dead horse, eh?

Fact:

They DO NOT have the specific information you want, and even if they did, it would require significant labor to attempt to extract it (and it still wouldn't be accurate). I actually know for a fact that this is true. That would truly be a fool's errand.

Fact:

You should have gotten a reply, even if it was a "We don't have that information, sorry".

Fact:

This is not a customer service issue. (Would you ask a Ford dealer's service department for how many Mustang convertibles they made in 1965?)

If you are still pissed that you don't have your answer, I'm sorry, but "Customer Service" does not mean "Hamer Historian". The best person to communicate with in New Hartford about this would be Jol, as has been pointed out before in this thread. Contact him via his FaceBook page or the Workshop Blog if you want an answer (or estimate). Saying Customer Service sucks because of this is a huge leap though, and makes you sound very unreasonable to most of us reading your posts. I'm pretty certain that 99.9999% of us have had more than favorable interaction/response from Hamer's Customer Support over the years.

[MCChris]

Why don't you email customer service and suggest it to them?

Because ultimately I don't give a shit. Personally, both of my customer service issues over the past decade were handled above and beyond the call of duty; specifically, I received free parts. That doesn't mean it's good business to ignore a customer inquiry that expresses interest in the brand. If it's safe to assume that the current CS crew handles 95% of customer inquiries satisfactorily, if not extraordinarily, and we believe Matthes' contention that Hamer receives a HUGE amount of inquiries, we can perhaps conclude that a part-time intern might be beneficial in handling the workload and dealing with questions such as the OP's, maybe by way of crafting a brief templated answer that can be cut and pasted into an email reply in a matter of seconds.

We'll also assume, as I alluded to earlier, that the ignored inquiry was a polite one, and thus deserving of a response. If it wasn't, all bets are off.

[belgian]

Andy Schlosser is now a Fender employee, he now also takes Takamine and other brands.

I had excellent replies and help from him a few years ago.

I guess it's just a result of the Fender takeover.....

[proxmax]

thx for the advice, maybe i'll contact jol,

but i'm tired to beg for a simple answer.

[burningyen]

proxmax, after everything that's been posted in this thread, especially by serial, you still think your question will be "simple" for Jol or anyone at Hamer to answer? Why do you so desperately need to know this information, anyway?

[proxmax]

proxmax, after everything that's been posted in this thread, especially by serial, you still think your question will be "simple" for Jol or anyone at Hamer to answer? Why do you so desperately need to know this information, anyway?

a simple answer could sound: i don't know!

for collectors like some of us this info is not as worthless

as it maybe seems to others.

[veatch]

Would you ask a Ford dealer's service department for how many Mustang convertibles they made in 1965?

I sent in an email request to their customer support. Unfortunately, it could not go to customer service, since i didn't have a valid VIN number. I did get the request in to "general information"

I got this back immediately:

Thank you for contacting Ford Motor Company.

Currently, we are experiencing system related issues with email communications. Please contact our Customer Relationship Center for assistance at 1-800-xxx-xxxx with your vehicle concerns or inquiries .

We apologize for any inconvenience this may cause.

Sincerely,

Ford Motor Company

Customer Relationship Center

Contacts with Ford Motor Company may be monitored for quality and training purposes.

I called the phone line, but got: Our office is now closed, call back during normal business hours.

I'll try again tomorrow...

[Caddie]

To the best of my knowledge there are only 2 threads longer than this one. Boobies and Booties both of which are far more stimulating and have more valuable information embedded in them.

Lets give the CS thread a rest shall we? Kaint we awe jes git awong?